Start Date: 9/26/2019 12:30 PM EDT
End Date: 9/26/2019 4:30 PM EDT
Venue Name: BCPL - Arbutus Branch Location:
855 Sulphur Spring Road
Arbutus, MD United States 21227
Event Website: https://www.bcpl.info/locations/arbutus/index.html
Maryland Library Association / PSD
Sponsor: Public Services Division
How confident are you when faced with behaviors that disrupt the operations of your library? Now, more than ever, library staff need effective tools for handling a variety of public disruptive behaviors. This presentation and hands-on workshop, led by Cindy Pol, Human Resources Manager (BCPL), Yvette May, Branch Manager (BCPL - Essex Branch), and Mindy McDonnell, Children's Librarian (FCPL - C.Burr Artz Library), will teach you how to create a structure for handling public disruptive behavior incidents, and to communicate effectively about how to deal with difficult customer interactions. By developing and implementing common guidelines, staff will be in a better position to handle these types of situations, leading to improved consistency system-wide, and enhanced safety and security for library staff and customers.
Registration begins at 12:30 PM. Please feel free to bring a lunch and enjoy networking prior to the program, which will begin at 1:00 PM.
This program is worth 3 contact hours.