Event Calendar

Thursday, September 26, 2019

Handling Branch Security Issues: Public Disruptive Behavior

Start Date: 9/26/2019 12:30 PM EDT
End Date: 9/26/2019 4:30 PM EDT

Venue Name: BCPL - Arbutus Branch

855 Sulphur Spring Road
Suite 105
Arbutus, MD  United States  21227

Event Website: https://www.bcpl.info/locations/arbutus/index.html

Organization Name: Maryland Library Association / PSD

Yvette May
Email: ymay@bcpl.net
Phone: 410-887-0295

Sponsor: Public Services Division

How confident are you when faced with behaviors that disrupt the operations of your library?  Now, more than ever, library staff need effective tools for handling a variety of public disruptive behaviors. This presentation and hands-on workshop, led by Cindy Pol, Human Resources Manager (BCPL), Yvette May, Branch Manager (BCPL - Essex Branch), and Mindy McDonnell, Children's Librarian (FCPL - C.Burr Artz Library), will teach you how to create a structure for handling public disruptive behavior incidents, and to communicate effectively about how to deal with difficult customer interactions. By developing and implementing common guidelines, staff will be in a better position to handle these types of situations, leading to improved consistency system-wide, and enhanced safety and security for library staff and customers.

Registration begins at 12:30 PM. Please feel free to bring a lunch and enjoy networking prior to the program, which will begin at 1:00 PM.

This program is worth 3 contact hours.

Online Registration

Registration is Closed
Closed: 9/19/2019 11:45 PM

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