MLA President's Customer Service Award

Previous Winners


The purpose of the Maryland Library Association President’s Award is to recognize outstanding achievement in offering customer service and providing community leadership.


Any individual or library system that has positioned the library to make a positive difference in the community and has been recognized by the community for their impact.

Selection Process

The current President of MLA will recommend a recipient(s) for this award and send the name to the Award Committee for approval. Nominations will be sent to the President for consideration. Award will be presented at the Opening General Session (Wednesday afternoon) of the Annual Conference.


The recipient of the Award will have met these criteria:

  • Created a new or enhanced service to meet a community need; communicated it to others and inspired and guided other partners to get involved.
  • Played a leadership role in the community.
  • Demonstrated commitment to the future of libraries as important partners in reaching the goals of their community or their institution.